Fully integrated reminder service
Helping your customers stay on track with their payments
Do you already have solid routines when it comes to invoicing and ledger administration? Then you might just need our reminder service!
Our reminder service is an extension of our regular collection service that is fully integrated with your ERP. As the name suggest we’ll send gentle reminders to your customers when their invoices are overdue, giving them an extra chance to pay before moving on debt collection. This gentler approach gives your customers some more leeway in the event of honest mistakes, and it can help improve your overall cash-flow by shortening the time to payment.
Adaptable methodology
We adapt our methodology in accordance with your needs, with the flexibility or strictness you deem appropriate – both in terms of the number of reminders and the deadline for payment. We call this the PS Method. Your customers are split into three categories: Normal, Risk and VIP. Normal are customers with no history of late payments or any signs of economic distress. Risk are customers that pose some degree of credit risk based on payment history and credit score. Lastly, VIPs are your hand-picked, most important customer relationships that receive longer payment windows and additional reminders.
Protecting both your customer relationships and your cash flow
As one of our clients, you’ll always have access to a personal collection advisor who handles your collection cases while safeguarding your customer relationships. We have extensive experience in receivable management and can tailor our methodology together with you to suit your business.
Seamless integrations
With an integration between your company’s existing business system and ours, you get the transparency required to be able to easily see if your customer has paid an invoice. Our technicians ensure that our systems can communicate with each other, making the transfer of new cases from your business, as well as the processing of payments to your business, simple and smooth. Our systems communicate with most market-leading business systems, and our developers are available to build new integration solutions, should the need arise. Distribution takes place via EDI, letters and smart email solutions.
Differentierad kravhantering
Vi bemöter varje enskild kund på det sätt du önskar, med den flexibilitet eller strikthet som du anser vara lämplig – både vad gäller antal påminnelser och tidsfrist för betalningen. Vi kallar denna typ av differentierad kravhantering för PS Metoden. Det innebär att vi kategoriserar dina kunder i tre olika kategorier: riskkunder baserat på creditscore och historik, normala kunder eller dina utvalda VIP-kunder – och anpassar vår kravhantering efter detta. Vår långa erfarenhet och skräddarsydda lösningar hjälper oss att avgöra vilken metod som mest effektivt kommer att ge resultat. Vi assisterar dig även med vår juridiska kompetens genom hela processen vid exempelvis bestridanden eller tvister.